How can I return or replace an item purchased on

You have the option to return any product ordered on within thirty (30) calendar days from the delivery date to request replacement or refund. Returned products must be in their original condition, unused, unwashed, unaltered, and in the same condition in which they were received with all tags attached, and in the original packaging (including, if possible, the original delivery box), accompanied by the respective purchase invoice, or, in case of partial return, by a copy.

Pursuant to Article 52 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014, the Client may withdraw from the Conditions and therefore from the purchase agreement for any reason, without need for an explanation and without incurring any penalty, within 14 (fourteen) working days from the date of receiving the products.

The return of a product, in case of replacement or refund request, is offered using our free home collection service for returns, calling Orequo Customer Service to agree on the date and time of collection of the goods to be included within 14 days from the date of receipt of the return declaration.

Alternatively, you can send, by post or courier, the product you intend to return, within 14 days from the communication of the intention to make the return.

How long will it take for me to be refund?

We strive to process repayments as quickly as possible. You will receive a confirmation email once the refund has been issued. 
In any case, the Client shall forfeit the right to cancel should Orequo discover any of the following:
that the returned product and/or its accessories, and/or its packaging are not intact;
that the product is without its external package and or the original internal packaging;
that the product is missing some of its integral parts

Can I receive my refund on a credit card that is different from the one I used for the order?

For security reasons, we cannot refund a credit card that is different from the one that was used for the purchase.