PRIVACY POLICY

Information pursuant to EU Regulation 2016/679 ("GDPR")

Data controller

This website collects some of its users’ personal data. 

The data controller is OREQUO S.r.l. with registered office in Monte San Pietro, Via Vicenza n. 9, 40050; Tel: 02 87189882; e-mail: privacy@orequo.comWe remind you that you can, at any time, contact the data controller and send any question or request regarding your personal data and the safeguarding of your privacy by sending an e-mail to privacy@orequo.com

Typologies of the collected data

Upon using our services, you accept that our company collects some of your personal data. 

We process two different typologies of data: 
Data provided by the user 
If you are a private individual, when you purchase on https://shop.orequo.com, you are asked to provide us with some data that we need to manage your order. 
These are some examples of the requested data:name, surname, address, city, nationality, email address 
If you provide personal data of third parties, such as those of family or friends, it is necessary that these subjects have been adequately informed and have consented to the related processing in the manner described by this statement. 
If you are under the age of 16, you can not provide us with any personal data and can not register on the website, and in any case we do not assume responsibility for any false statements you have provided. Should we notice the existence of untruthful declarations, we will proceed with the immediate cancellation of any personal data acquired. 
If you are a company, you will be asked to provide us with some data:company name, VAT number, contact name, email address, telephone number 

Data automatically collected 
We collect the following data through the services you use: 
technical data: e.g. IP address, browser type, information on your computer, data on the current (approximate) position of the tool you are using; 
data collected using cookies or similar technologies: for more information, please visit the "Cookies" section.

Mode and place of processing of collected data

Data processing methods 

The Data Controller processes the personal data of users by adopting appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data.The processing is carried out using IT and / or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. In addition to the Data Controller, in some cases, they may have access to the Data categories of persons involved in the organization of the website (administrative, commercial, marketing, legal, system administrators) or external subjects (as suppliers of third party technical services, postal couriers, hosting providers, IT companies, communication agencies) also appointed, if necessary, Data Processors by the Data Controller. The updated list of Data Processors can always be requested from the Data Controller. 


Place of data processing 

The Data is processed at the operational headquarters of the Data Controller and in any other place where the parties involved in the processing are located. For more information, contact the Owner.The User's Personal Data may be transferred to a country other than that in which the User is located. To obtain further information on the processing site, the User can refer to the section concerning the processing of Personal Data.The User has the right to obtain information on the legal basis for the transfer of data outside the European Union or to an international organization of public international law or consisting of two or more countries, such as the UN, as well as regarding the security measures taken by the Data Controller to protect the Data.If one of the transfers described above takes place, the User can refer to the respective sections of this document or request information from the Data Controller by contacting him at the addresses provided above. 


Retention period 

The retention of personal data will be in paper and / or electronic / informatic form and for the time strictly necessary in compliance with current regulations and user privacy. 

 

The retention period for personal data corresponds to a 36-month interval for research and analysis activities aimed at developing and optimizing the service offered. 


For direct marketing and profiling purposes, personal data will be kept for a maximum period equal to that foreseen by the applicable legislation (respectively equal to 24 and 12 months). 


Invoices, accounting documents and the data relating to the transactions will instead be kept for 11 years according to the law (including tax obligations).We also inform you that, for the same purposes described above, the data collected relating to telephonic and telematic traffic are subject to a 72-month retention period pursuant to art. 24 of the Law n. 167/2017 in relation to the implementation of art. 20 of EU Directive 2017/541 concerning the new counter-terrorism measures. 

If the user does not exercise any active action on orequo.com (for example browsing, searching, purchasing and any other way of using the service) for a period of 27 months, he will be classified as an inactive user and the personal data relating to him will be deleted automatically.

Why don't you accept my currency?

Right now we're able to show dozens of global currencies to give you a sense of how our prices convert into other currencies. We're working to implement new payment systems that will allow us to accept not only different currencies, but also dozens of different regional payment systems. So while the content of your cart may currently be displayed in your local currency, the Gem Stores process all orders in USD at the most current exchange rate.

Will my shirt fit? How do you think about sizes?

We've worked hard to ensure that the sizes we offer will work for many different shapes and sizes of customers from all over the world. We offer products that come in a range of shapes, including Unisex and Women's' styles in a full range of typical U.S. style sizes (small through 4XL). 

Each product is different, so make sure to check the sizing guide in each page, as some products may be very fitted. As we introduce new products, we'll add even more information about product fits and sizes.

What about shipping and delivery?

Our fulfillment partner fulfills orders within 1 business day (Mon-Fri), a timeline which does not include Weekends or Holidays. Please remember that the delivery of your order is the responsibility of the shipping carrier (USPS, Fedex, DHL). 

Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier selected during checkout to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier.